Shipping Policy – Quantumstreampc

Effective Date: January 7, 2025

Thank you for choosing Quantumstreampc! We are committed to providing you with the best shopping experience possible by delivering your orders quickly and efficiently. Below is our Shipping Policy, which outlines important information about shipping methods, costs, and delivery times. By placing an order on our website, you agree to the terms outlined in this policy.

1. Shipping Locations

We offer shipping to both domestic and international destinations. Orders are shipped from our warehouse located in Grand Meadow, Minnesota (MN), USA.

  • Domestic Shipping: We ship to all 50 states in the U.S., including Alaska and Hawaii.
  • International Shipping: We ship to many international destinations. Please note that international shipments may be subject to customs duties and taxes upon arrival.

2. Processing Time

  • Orders are typically processed within 1-3 business days after purchase.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Processing time may vary during peak seasons or promotional events.

Once your order has been processed, you will receive a shipping confirmation email with tracking details, allowing you to track your package in real-time.

3. Shipping Methods

We offer several shipping options to accommodate different delivery needs. Shipping fees are calculated based on your location, order size, and weight. Available shipping methods and their estimated delivery times will be shown during checkout.

Some of the available shipping methods include:

  • Standard Shipping (Domestic): Typically delivered within 5-7 business days.
  • Expedited Shipping (Domestic): Typically delivered within 2-3 business days.
  • International Shipping: Delivery time varies by destination, usually 7-21 business days.

Delivery times are estimates and are subject to delays caused by unforeseen circumstances, including weather conditions, holidays, or customs processing.

4. Shipping Costs

  • Domestic Orders: Shipping costs for domestic orders are calculated at checkout based on your location and the selected shipping method.
  • International Orders: Shipping costs for international orders will be calculated at checkout, and you are responsible for any applicable customs duties, taxes, or import fees.

We offer free domestic shipping on orders over $100 (for U.S. customers only). International customers may experience additional shipping fees depending on the destination.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment through the carrier’s website.

Please note that it may take up to 24 hours for the tracking information to be updated.

If you experience issues tracking your order or have any questions, please contact our customer support team at info@quantumstreampc.com or call (507) 754-5046.

6. Delivery Times

Estimated delivery times are as follows:

  • Domestic Orders:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
  • International Orders: Delivery times vary by destination, usually within 7-21 business days.

Delivery times are estimates and may be affected by factors such as weather, customs delays, or carrier issues.

7. Shipping Delays

While we strive to ensure timely delivery, sometimes delays may occur due to factors beyond our control, including:

  • Carrier delays: Delays due to issues on the part of the shipping carrier.
  • Weather conditions: Bad weather may delay deliveries.
  • High demand: During peak seasons or holidays, there may be a high volume of shipments.
  • Customs delays: International orders may face delays during customs processing.

We recommend ordering early during busy seasons to account for potential delays.

8. Missing or Lost Packages

If your package is marked as delivered but you did not receive it, we recommend:

  • Checking with neighbors or other household members.
  • Contacting the carrier using the tracking information provided to report the issue.

If your package is lost or delayed significantly, please reach out to our customer service team. We will assist you in resolving the issue with the carrier.

9. P.O. Box & APO/FPO Addresses

We are happy to ship to P.O. Boxes and APO/FPO addresses. However, please note that delivery times may be longer due to the unique nature of these shipping addresses. Ensure that the correct address is provided when placing an order.

10. Customs, Duties, and Taxes (International Orders)

For international orders, customs duties, taxes, and import fees may apply depending on your destination country. These charges are the responsibility of the customer and are not included in the shipping fees at checkout.

We recommend checking with your local customs office for information on potential charges before placing an international order.

11. Contact Us

If you have any questions about shipping or need assistance, feel free to contact our customer service team:

Thank you for choosing Quantumstreampc! We are committed to ensuring your order arrives promptly and securely. We appreciate your business and look forward to serving you!