Refund and Returns Policy – Quantumstreampc

Effective Date: February 25, 2025
Address: 212 5th St NE, Grand Meadow, Minnesota (MN)
Phone: (507) 754-5046
Email: info@quantumstreampc.com

1. Return & Refund Eligibility

At Quantumstreampc, we strive to ensure every customer is satisfied with their purchase. You may return or exchange items within 30 days of delivery under the following conditions:

• The watch must be in brand-new condition, unused, and returned in its original packaging with all documents and accessories.
• Custom-engraved or specially modified watches cannot be returned or refunded.
• Products purchased from unauthorized third-party sellers are not eligible for returns.

2. Refund Process

• After receiving your return, our team will inspect the product within 5 business days.
• Approved refunds will be processed within 7 business days via the original payment method.
• Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

3. Exchanges & Store Credit

• If you prefer an exchange instead of a refund, you may select another watch of equal or lesser value.
• Store credit is available for one-time exchanges and must be used within 12 months.

4. Damaged or Defective Items

If you receive a defective or incorrect watch, please contact us within 7 days of delivery. We will cover the return shipping cost and either issue a replacement or a full refund.

5. Return Shipping Guidelines

• Contact info@quantumstreampc.com to obtain a Return Authorization Number (RA#).
• Carefully pack the watch to prevent damage during transit.
• Use a trackable shipping service to ensure safe delivery.

For further inquiries, please email info@quantumstreampc.com or call (507) 754-5046.