Refund and Return Policy – Quantumstreampc

Effective Date: January 7, 2025

At Quantumstreampc, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. Please read this Refund and Return Policy to understand your rights and how to proceed with returns or exchanges.

1. Eligibility for Return

You may return your purchase within 30 days from the date you received the product, provided the following conditions are met:

  • The item is unused, in new condition, and in the original packaging.
  • The product is free of any damage, scratches, or wear.
  • All tags, labels, and accessories (if any) must be included in the return.

Certain items, such as personalized, customized, or special order products, may not be eligible for return. For detailed information on non-returnable items, please contact our customer support team.

2. How to Return an Item

To return an item, please follow these steps:

  • Contact Us: Send an email to info@quantumstreampc.com within 30 days of receiving your order. Provide your order number and the reason for the return.
  • Return Authorization: Once we receive your return request, we will send you detailed instructions, including a Return Authorization Number (RAN) and the return shipping address.
  • Prepare the Return: Pack the item securely in its original packaging, including all accessories, documentation, and tags.
  • Ship the Return: Return the item via a trackable shipping method. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.

3. Refunds

Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

  • Processing Time: Refunds typically take 7-10 business days to appear on your statement, depending on your payment provider.
  • Partial Refunds: If the returned item is not in new or unused condition, or if parts/accessories are missing, we reserve the right to issue a partial refund or reject the return.

4. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the same return process outlined above. Once we receive your returned item, we will process the exchange and ship the new item. Additional shipping fees may apply.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please notify us within 7 days of receiving the product. We will arrange for a return and either issue a full refund or send you a replacement, depending on your preference.

To return a damaged or defective item:

  • Contact Us immediately with photos of the damage or defect.
  • We will provide a pre-paid return label for the return shipment at no cost to you.
  • After receiving the item and confirming the damage/defect, we will issue a full refund or send a replacement item.

6. Non-Returnable Items

The following items are non-returnable:

  • Personalized or Customized Watches: Any items that have been specially made to your specifications.
  • Final Sale Items: Items marked as “Final Sale” or heavily discounted may not be returned or exchanged.
  • Gift Cards: Gift cards are non-returnable and cannot be refunded.

If you are uncertain whether your item is eligible for return, please contact us before initiating the return.

7. Return Shipping Costs

Unless the return is due to a defect or error on our part, you will be responsible for the cost of return shipping. We recommend using a trackable shipping method for returns, as we cannot be held responsible for lost or undelivered items.

8. International Returns

For international customers, the return process is the same, but you will be responsible for both the return shipping costs and any customs duties or taxes associated with the return. We advise you to check with your local postal service to understand any potential customs charges.

9. Changes to Return and Refund Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, with an updated Effective Date. Please review this policy periodically to stay informed about any updates.

10. Contact Us

If you have any questions or concerns about our Refund and Return Policy, or if you need assistance with your return, please contact our customer service team:

We are here to ensure that your shopping experience with Quantumstreampc is as smooth and satisfactory as possible. Thank you for choosing us for your watch purchase!